milo88 Privacy Policy

1 Who We Are

milo88 ("we", "us", "our") is an online casino and sportsbook platform operated under applicable international gaming regulations and made available to players in Malaysia and other permitted jurisdictions. Our primary domain is milo88.lat, and all services — including slots, live casino tables, sports betting, and crash games — are delivered through this platform.

As the data controller, milo88 determines the purposes and means of processing personal data submitted by users ("you", "your", "player") through registration, gameplay, and any other interaction with our website or customer support channels.

For any privacy-related enquiries, you may contact our Data Protection Team at: [email protected]

2 Information We Collect

milo88 collects personal data through several channels. The categories of data we may hold about you are outlined below.

2.1 Account Registration Data

When you create an account on milo88, we collect information you provide directly, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including postcode, city, and state within Malaysia or your country of residence)
• Preferred currency (Malaysian Ringgit – MYR, or other accepted currencies)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under applicable regulations, we may request:

• A copy of a government-issued photo identification (e.g., Malaysian MyKad, passport)
• Proof of address (e.g., a utility bill or bank statement issued within the last three months)
• Source of funds documentation where required by our compliance framework

2.3 Financial and Transaction Data

To facilitate deposits and withdrawals, milo88 processes certain financial data, including:

• Payment method type (e.g., Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks, FPX)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in MYR
• Partial payment account identifiers (we do not store full card numbers on our servers)

2.4 Gameplay and Activity Data

We automatically record data about your activity on the milo88 platform, such as:

• Games played, bet amounts, wins and losses
• Session start and end times
• Responsible gaming settings you have configured (e.g., deposit limits, self-exclusion periods)
• Bonus and promotion usage history

2.5 Technical and Device Data

When you access milo88 through any device, our servers automatically collect:

• IP address and approximate geolocation (country and city level)
• Browser type and version
• Operating system and device type
• Referring URL and pages visited within milo88.lat
• Time-zone setting

2.6 Communications Data

If you contact our support team via live chat or email, we retain the content of those communications, including any attachments, for service and compliance purposes.

3 How We Use Your Information

milo88 uses the personal data we collect for the following purposes:

milo88 does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight.

4 Legal Basis for Processing

Where applicable privacy legislation requires a lawful basis for processing personal data, milo88 relies on the following grounds:

• Contractual necessity — processing required to provide the services you have signed up for, including account management, game access, and payment processing.
• Legal obligation — processing necessary to comply with anti-money laundering (AML) regulations, age verification requirements, and other applicable laws.
• Legitimate interests — processing undertaken to detect and prevent fraud, ensure platform security, and improve our services, where these interests are not overridden by your fundamental rights.
• Consent — for optional activities such as receiving marketing communications or promotional materials. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Cookies and Tracking Technologies

milo88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly necessary cookies — essential for the website to function, including session management and login state. These cannot be disabled without affecting core functionality.
• Functional cookies — used to remember your language preference, preferred payment method, and display settings.
• Analytics cookies — help us understand how players navigate milo88 so we can improve page layouts, loading times, and game discovery. Data collected is aggregated and anonymised where possible.
• Marketing cookies — only placed with your prior consent, used to serve relevant promotions. You may opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your access to some features of the milo88 platform.

6 Data Sharing and Disclosure

milo88 does not sell your personal data. We may share your information only in the limited circumstances described below:

6.1 Service Providers

We engage trusted third-party service providers who assist us in operating the milo88 platform. These include payment processors (for handling Touch 'n Go, DuitNow, Maybank, CIMB, and FPX transactions), KYC verification providers, cloud infrastructure operators, and customer support software providers. All service providers are bound by data processing agreements that restrict their use of your data to the services they provide to milo88.

6.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to competent authorities when required by law, court order, or regulatory demand. This includes cooperation with anti-money laundering investigations and other legally mandated disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal data held by milo88 may be transferred to the relevant successor entity. We will notify affected players in advance and ensure that your data continues to be protected under terms no less protective than this policy.

6.4 With Your Consent

Where we wish to share your data for purposes not described in this policy, we will seek your explicit consent before doing so.

7 Data Retention

milo88 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Our standard retention schedule is as follows:

• Account data — retained for the duration of your account and for a minimum of five (5) years after account closure, in line with AML and financial record-keeping obligations.
• KYC documents — retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records — retained for a minimum of seven (7) years to satisfy financial regulatory requirements.
• Customer support communications — retained for up to three (3) years from the date of the last interaction.
• Marketing preferences — retained until you withdraw consent or for up to two (2) years of inactivity, whichever comes first.

Once data is no longer required, milo88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Your Rights and Choices

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by milo88:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction — request that we restrict processing of your data in certain circumstances.
• Right to data portability — receive your personal data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — withdraw any consent you have given at any time, without affecting prior lawful processing.

To exercise any of these rights, please contact our Data Protection Team at [email protected]. We will respond to verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request to protect against unauthorised access.

9 Security Measures

milo88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of passwords and sensitive account credentials
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular penetration testing and security audits of our platform
• 24/7 intrusion detection and monitoring systems
• Secure data centres with physical access controls
• Staff training on data protection and privacy best practices

While milo88 employs industry-standard security practices, no transmission of data over the internet can be guaranteed to be completely secure. We encourage you to use a strong, unique password for your milo88 account and to enable two-factor authentication where available. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].

10 Children and Age Restriction

milo88 strictly enforces a minimum age requirement of 21 years for all registered players. Our platform, services, and content are not directed at or intended for persons under the age of 21. We do not knowingly collect personal data from anyone below this age threshold.

As part of our registration and KYC process, all players are required to verify their date of birth and provide valid government-issued identification. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated funds will be handled in accordance with applicable regulatory guidance, and the relevant personal data will be securely deleted.

If you believe that a minor has registered on milo88 or that we have inadvertently collected data from a person under 21, please notify us promptly at [email protected] and we will take immediate action.

11 International Transfers

milo88 operates on a global infrastructure. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, milo88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable Malaysian and international privacy law.

Safeguards may include standard contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing an adequate level of data protection. By using milo88, you acknowledge and consent to such international transfers in accordance with this policy.

12 Changes to This Policy

milo88 reserves the right to update or modify this Privacy Policy at any time. We will notify registered players of material changes via email to the address associated with your account and/or by displaying a prominent notice on the milo88 website prior to the change taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how milo88 protects your data. Your continued use of the platform following the posting of changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way milo88 handles your personal data, please reach out to our Data Protection Team using the contact details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat button on site
• Response Time: Under 90 seconds (live chat) · Under 4 hours (email)

We are committed to resolving all privacy-related concerns promptly, fairly, and in full compliance with applicable data protection obligations. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.